Home Safety Officer

Salary: Grade 11 - £33,673 to £37,563

Contract: Full Time - Permanent

Hours: 37 hours per week

Closing Date:

Location – The role will be based at either Shepton Mallet or South Somerset

About the Role

The Home Safety Support Team helps vulnerable residents across Somerset remain safe, well and independent in their own homes. Working closely with health services, housing providers, voluntary organisations and local communities, the team delivers practical support that improves lives and prevents housing-related crises.

As a Home Safety Officer, you'll make a real difference to some of Somerset's most vulnerable residents. You'll work directly with people facing complex housing, health or hoarding challenges, identifying risks within their homes and finding practical solutions that help them live safely and independently. This is a varied and rewarding role where you'll combine property knowledge, problem-solving and compassionate support to achieve positive outcomes. Joining Somerset Council means becoming part of a dedicated, multi-disciplinary team committed to improving wellbeing, reducing preventable harm and helping people maintain their independence for longer.

How You'll Make a Difference

• Support vulnerable residents to live safely and independently by identifying risks within their homes and developing practical, person-centred solutions.
• Manage complex home safety and hoarding cases, working collaboratively with individuals, families and partner agencies to achieve sustainable outcomes.
• Assess properties, identify essential repairs and improvements, and oversee works through to completion to create safer living environments.
• Help prevent hospital admissions, support timely hospital discharge and reduce the risk of homelessness through targeted interventions.
• Build strong partnerships across housing, health and community services to coordinate support and deliver the best possible outcomes for residents.

What You'll Bring

• Experience working with vulnerable people, including those with complex needs, mental health challenges or hoarding behaviours, using a sensitive and person-centred approach.
• Strong communication, relationship-building and negotiation skills, with the ability to work effectively with residents, families, landlords and partner agencies.
• Experience assessing properties, identifying risks or repair needs, and managing improvement works or related projects.
• Excellent problem-solving skills, with the ability to assess complex situations and develop practical solutions that meet individual needs.
• The ability to manage a varied caseload, maintain accurate records and work independently while meeting deadlines.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 25 days annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Find out more about working at Somerset Council: Working at Somerset Council  

Further Information

This role is primarily home, and community based and involves travelling across Somerset to visit residents in their homes. A full driving licence and access to a vehicle are required. 

An enhanced DBS check is also required for this position.

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

For an informal chat about the role, you can contact Heather Brunt, Home Safety Support Service Manager heather.brunt@somerset.gov.uk

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.

You can find a copy of the job description here:  SCG1405 Home Safety Officer (1).pdf 

If you currently work for Somerset Council, please apply via the internal SuccessFactors careers page.

Job Ref:1526/EF