Library & Information Officer

Closing date: 11/08/26

Salary: Grade 14, ranging from £11,571 – £11,940 per annum for 17 hours per week based on a two week timetable

Week 1

Monday: 11.45am - 5.15pm, Wednesday: 1.15pm - 5.15pm, Friday: 11.45am - 5.15pmn Saturday: 9.15am - 1.15pm        

Week 2

Monday: 11.45am -5.15pm, Wednesday: 1.15pm - 5.15pm, Friday: 11.45am - 5.15pm

Role summary

As a Library and Information Officer, you will deliver a welcoming, inclusive library service, supporting a wide range of customers, partners and organisations. You’ll respond to enquiries, help people make the most of digital and self-service tools, and bring libraries to life by planning and promoting engaging activities – all while working closely with volunteers to create a positive and rewarding experience.

What you’ll do - key responsibilities

• Deliver a friendly, customer-focused library service, supporting enquiries in person, by phone and online, and resolving issues effectively.
• Help customers access library services, digital resources and technology, promoting self-service tools and building digital confidence.
• Plan, promote and deliver engaging library activities, inspiring reading and connecting people with books, resources and events.
• Work with volunteers, partners and community groups to create inclusive, welcoming and rewarding experiences.
• Maintain library collections, support daily operations and contribute to service performance and continuous improvement.
• Ensure services are safe, accessible and compliant, championing equality, diversity and inclusion for all customers.

What we’re looking for – knowledge, experience & skills

• 5 GCSEs (or equivalent) at Grade 4/C or above, including English and Maths.
• Strong communication, listening and customer service skills, with the ability to engage confidently with a wide range of people.
• Ability to prioritise work, manage competing demands and work flexibly, including evenings, weekends and across different library locations.
• Confident working independently, using initiative and taking responsibility for resources, premises and service delivery.
• Experience promoting services and information through displays, digital tools and a range of communication channels.
• Ability to build positive relationships with colleagues, volunteers, partners and community organisations.
• Confidence in managing challenging situations, assessing risk and resolving conflict calmly and professionally.
• Positive, adaptable and proactive approach, with a commitment to learning, development and continuous improvement.

Additional Information  

• Permanent, 17 hours a week.
• A Customer facing role based at Martock Library.

• Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship

For an informal chat about the role, please contact Paul Hawkings, Library Supervisor at paul.hawkings@somerset.gov.uk

 AG0840 Library and Information Officer 

1186/AMB