Data & Business Support Officer

Salary: Grade 13 - £26,847 to £29,071 per annum
Contract: Permanent
Hours: 37 hours per week
Closing Date: 7th October 2026

Interview Date: 14th October in County Hall, Taunton.

About the Role

The Affordable Housing Service is at the forefront of increasing the supply, quality and diversity of affordable homes across Somerset. Working with housing providers, developers, Homes England, local communities and colleagues across the Council, we help deliver the homes and communities that Somerset residents need.

As our Data and Business Support Officer, you will play a pivotal role in providing the data, insight and business support that underpins the service's success. You will manage key housing data and performance information, produce meaningful analysis and reports, coordinate business processes and support the effective delivery of projects and service priorities.

This varied role combines data management, performance monitoring and administrative support, helping the service make informed decisions, secure investment, monitor affordable housing delivery and continuously improve how we work. You'll work closely with colleagues and external partners to ensure information is accurate, accessible and used effectively to deliver positive housing outcomes for Somerset residents.

If you are organised, analytical and enjoy improving systems and processes while supporting a busy and ambitious team, this is an excellent opportunity to make a real difference to affordable housing delivery across Somerset.

How You'll Make a Difference

• Develop and maintain data systems, dashboards and reports that support affordable housing delivery, performance monitoring and decision-making.
• Produce analysis, reports and market intelligence to inform planning, investment opportunities and service priorities.
• Provide business and administrative support to the Affordable Housing Service, helping coordinate team activities, projects, meetings and service processes.
• Work with colleagues and partners to gather, validate and interpret information, building a strong evidence base for affordable housing delivery.
• Support strategic projects, performance reporting, statutory returns and communications activity.
• Identify opportunities to improve systems, processes and ways of working, helping the team work more efficiently and effectively.

What You'll Bring

• A passion for making a difference and supporting the delivery of more affordable homes for Somerset residents.
• Experience of analysing and managing data, with the ability to present information clearly and accurately.
• Confidence using databases, spreadsheets and reporting tools, including Power BI or similar systems.
• Experience providing business or administrative support within a busy team environment.
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues and partners.
• A proactive approach to improving systems, processes and ways of working.
• An understanding of data protection, information governance and the handling of sensitive information.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 25 days annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Hybrid working base can be from either Taunton, Bridgwater, Yeovil or Shepton Mallet
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Find out more about working at Somerset Council:
https://www.somerset.gov.uk/jobs-and-careers/working-at-somerset-council/

Further Information

Interviews will be scheduled for 14th October in County Hall, Taunton.

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

For an informal chat about the role, you can contact Jo Humble, Head of Affordable Housing at jo.humble@somerset.gov.uk

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.

You can find a copy of the job description here:  TR0124 Data and Business Support Officer .pdf 

If you currently work for Somerset Council, please apply via the internal SuccessFactors careers page.

Job Ref - 1395/EF