Library and Information Officer

Closing date: 16/08/26

Salary: Grade 14, Ranging from £13,103 - £13,5221 for 19.25 hours.

Shifts are:, Tuesday 9.30-14.30, Thursday 9.30-14.30, Friday 9.30-14.30, Saturday 9.15-13.30

Fixed Term until 31st March 2027, 19.25 hours per week.

Role summary

As a Library and Information Officer you will deliver a welcoming, customer-focused library service, supporting a diverse range of users to access resources, digital services and self-service facilities.

You will promote library activities and services, help customers use technology and online tools, and contribute to events and day-to-day operations. Working collaboratively with colleagues, volunteers and community partners, you will play a key role in creating an inclusive, accessible and well-presented library environment.

What you’ll do - key responsibilities

• Deliver a high-quality, customer-focused library service, responding to enquiries in person, by phone, email and online, and resolving issues or escalating where needed.
• Welcome visitors as a first point of contact and promote inclusive, accessible support in line with equality, diversity and wellbeing values.
• Help customers access library resources, digital services and self-service tools, supporting use of IT systems, online platforms and personal devices.
• Promote library services, events, reading materials and digital resources, encouraging independent use while supporting those who need additional help.
• Support and deliver a range of activities and events and inspire a love of reading for all ages.
• Maintain attractive, well-presented stock displays and a welcoming library environment.
• Work collaboratively with volunteers, community groups and partners, supporting positive volunteering opportunities.
• Contribute to service performance by understanding targets and maintaining compliance with relevant policies, including data protection and copyright.

What we’re looking for – knowledge, experience & skills

• Knowledge of library service legislation and requirements.
• Broad general knowledge, an interest in books, and digital awareness.
• Understanding of the needs of diverse library users and community groups.
• Experience communicating effectively with a wide range of people.
• Confident using digital technology and IT systems to support service delivery.
• Committed to continuous learning and personal development.
• Strong verbal, written and numerical skills, with the ability to communicate at all levels.

Additional Information  

• A Customer facing role based at Taunton Library.
• Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship

For an informal chat about the role, please contact Allison Ewan on 01823 356698 or Valerie Denslow on 01823 356699

 AG0358 Library and Information Assistant .

1184/AMB