Somerset Lifeline Support Officer

Closing date: 20 July 2026

Salary: Grade 14 - £25,185 to £25,989 per annum

Make a real difference to people's independence and wellbeing by joining Somerset Council as a Lifeline Support Officer.

In this important customer-focused role, you'll help coordinate the installation of Lifeline equipment and provide vital administrative support that enables vulnerable residents to access technology and services designed to keep them safe and connected.

Working for Somerset Council means being part of an organisation that is committed to supporting local communities, delivering meaningful public services, and helping residents live independently for longer

Role Summary

The Lifeline Support Officer plays a key role in ensuring the smooth delivery of the Lifeline service by coordinating customer appointments, maintaining records, supporting installations, and providing day-to-day administrative assistance.

The role helps residents access services that promote safety, reassurance, and independent living, while supporting the efficient operation of a valued service that reaches communities across Somerset. By providing excellent customer support and effective coordination, the postholder contributes to positive outcomes for residents and the continued success of the Council’s technology-enabled care services.

Key Responsibilities

• Coordinate and schedule Lifeline equipment installation appointments with customers and their support networks.
• Provide administrative support, including managing records, processing documentation and raising purchase orders.
• Prepare and programme Lifeline equipment ready for installation and maintain stock records.
• Update customer information systems and support service reporting and performance monitoring.
• Deliver excellent customer service, providing information, reassurance and support to customers and stakeholders.
• Work collaboratively with colleagues and partners to ensure the smooth and effective delivery of the Lifeline service.
• Support continuous improvement by identifying opportunities to enhance processes and the customer experience.

What We're Looking For

• Experience providing administrative support within a busy customer-focused environment.
• Strong organisational skills and the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a professional and empathetic approach.
• Confidence using digital systems and Microsoft Office applications to maintain accurate information and records.
• Ability to build positive working relationships with customers, colleagues and external partners.
• A collaborative team player who can also work independently when required.
• A commitment to delivering excellent customer service and supporting positive outcomes for residents.

About the Team

At Somerset Council, we're passionate about making a positive difference to the lives of local people. Joining the Somerset Lifeline team gives you the opportunity to support residents across Somerset to live safely and independently, while working within a supportive organisation that values collaboration, wellbeing and excellent customer service. You'll be part of a team that takes pride in delivering services that have a real and lasting impact on our communities.

Additional Information

• 25 days’ annual leave, plus bank holidays
• Permanent role – 37 hours per week
• A generous benefits package that supports your wellbeing, work-life balance and ongoing development

Regretfully, we are unable to offer sponsorship for this role.

For an informal chat about the role, you can contact Richard Burge, Head of Lifeline & Out of Hours at richard.burge@somerset.gov.uk

SCG1444 Somerset Lifeline Support Officer.pdf 

Job ref: 1093/DT