Prevention Tenancy & Support Officer

Prevention, Tenancy and Support Officer

Salary: Grade 12 - £28,598 to £32,061 per annum
Contract: Permanent
Hours: 37 hours per week
Closing date: 21.09.26

About the Role

As a Prevention, Tenancy and Support Officer at Somerset Council, you'll play a key role in helping people maintain safe and secure housing. Working with individuals and families who may be facing housing difficulties or are at risk of homelessness, you'll provide practical support, advice and intervention to help prevent crises and improve long-term outcomes.

This is a rewarding and varied role where you'll work collaboratively with residents, landlords and partner organisations to identify challenges, develop solutions and support people to remain in their homes wherever possible. Where this is not achievable, you'll help residents access suitable alternative accommodation and support them through a planned and sustainable transition.

How You'll Make a Difference

• Provide early intervention and prevention-focused support to individuals and families at risk of homelessness.
• Assess housing needs and identify practical solutions that promote stable and sustainable housing outcomes.
• Develop and deliver tailored support plans that help residents achieve greater independence and wellbeing.
• Work closely with landlords, support providers and partner agencies to coordinate effective interventions.
• Manage a diverse caseload, ensuring support is delivered in a timely and professional manner.
• Maintain accurate records and case management information.
• Build positive relationships with residents and partner organisations to achieve successful outcomes.
• Help reduce homelessness and contribute to stronger, more resilient communities across Somerset.

What You'll Bring

• Knowledge and understanding of housing issues and the factors that can place people at risk of homelessness.
• Experience of supporting individuals in vulnerable or complex circumstances.
• Strong communication and interpersonal skills, with the ability to build trust and maintain professional relationships.
• Experience of working collaboratively with a range of partners and stakeholders.
• The ability to manage competing priorities and maintain a high standard of record keeping.
• Sound judgement and resilience when dealing with sensitive or challenging situations.
• A proactive, solution-focused approach with a commitment to achieving positive outcomes for residents.
• A full UK driving licence and access to a vehicle, as the role includes regular travel and home visits across Somerset.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 28 days annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Find out more about working at Somerset Council:
https://www.somerset.gov.uk/jobs-and-careers/working-at-somerset-council/

Further Information

This role can be based at any Somerset Council office location, with hybrid working arrangements available in line with service requirements.

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

For an informal chat about the role, you can contact Laura Harvey, Service Manager by emailing laura.harvey@somerset.gov.uk.

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.

You can find a copy of the job description here:  TR0122 Prevention and Tenancy Support Officer.pdf