Private Sector Tenancy Sustainment Officer

Salary: Grade 12 - £28,598 to £32,061 per annum
Contract: Permanent
Hours: 37 hours per week
Closing date: 16 September 2026

About the Role

As a Private Sector Tenancy Sustainment Officer, you'll play a vital role in helping people secure and maintain safe, stable homes by working closely with private landlords, letting agents and residents at risk of homelessness.

This is a rewarding opportunity to build positive partnerships across the private rented sector, create sustainable housing solutions, and directly support individuals and families to access and sustain accommodation. You'll be part of a forward-thinking and collaborative Housing Service committed to preventing homelessness, supporting communities and delivering meaningful outcomes for Somerset residents.

How You'll Make a Difference

In this role, you will have:

• Knowledge of housing legislation, homelessness services, tenancy management and housing-related support.
• Experience working within housing or a related service, supporting vulnerable individuals and families to achieve positive outcomes.
• Understanding of welfare benefits, support services and the challenges faced by people experiencing homelessness.
• Strong communication and interpersonal skills, with the ability to build effective relationships with customers, colleagues and partner agencies.
• Excellent organisational skills, with the ability to manage competing priorities and maintain accurate records.
• A proactive and solution-focused approach, with strong problem-solving skills and the ability to remain calm in challenging situations.
• Relevant qualifications or significant experience within housing management, social work or a related field.

What You'll Bring

We're looking for someone who has:

• Strong knowledge of housing legislation, homelessness prevention and the challenges affecting access to housing, particularly within the private rented sector.
• Experience working within a housing, local authority or similar customer-focused environment, supporting vulnerable individuals and managing complex cases.
• Proven ability to build effective partnerships with landlords, letting agents, service providers and other stakeholders to achieve positive outcomes.
• Excellent communication, negotiation and relationship-building skills, with the ability to influence and engage a wide range of people.
• Strong organisational, analytical and problem-solving skills, with the ability to manage competing priorities and make sound decisions.
• A proactive, customer-focused and solution-oriented approach, supported by A-Level qualifications (or equivalent) or substantial relevant frontline experience.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 28 days annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Find out more about working at Somerset Council:
https://www.somerset.gov.uk/jobs-and-careers/working-at-somerset-council/

Further Information

This role can be based at any Somerset Council office location, with hybrid working arrangements available in line with service requirements.

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

For an informal chat about the role, you can contact Adam Moore, Service Manager by emailing adam.moore@somerset.gov.uk

(If you are an internal candidate, please apply via the internal careers site)

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.

You can find a copy of the job description here:  Private Sector Tenancy Sustainment Officer - Job Description - TR0291